Frequently Asked Questions

Read our most frequently asked questions

Got a question of your own? Contact us today.

Trainline Business Statement Account

You can either add further information in a free format as an attachment to your application or alternatively simply call us on 0345 862 2935.

You can complete the whole application process online using an electronic signature. Please ensure that the signatory is authorised to enter into a credit agreement on behalf of your organisation before they submit the form.

You will be notified by email when your account is approved.

Your new statement account will be available to use, within 2 working days of account approval, as the payment solution for your new rail bookings.

Payments

Outstanding balances should be settled in full by the ‘Payment Due By’ date on your statement. You can pay:

By Direct Debit (UK only)

If you have chosen to pay by Direct Debit, your bank account will be debited on the date shown on your statement. To settle future statements by Direct Debit please print out the Direct Debit Mandate or contact us to be sent a form.

At any bank

Please complete and detach the Bank Giro Credit slip on your statement and hand it, together with your cheque made payable to Diners Club International or cash, to your own bank branch. Payment may also be made at any branch in the UK which will accept payment, however an administrative charge may be made. Please ensure that your full Account number is written on the reverse of the cheque.

Please allow 4 working days for payment to credit your account.

International CHAPS payments should be made to: Sort Code 98-50-10 Account 13901632. (Please remember to enter your Diners Club Account Number in the reference field.)

UK CHAPS payments should be made to: Sort Code 60-40-08 Account 33855463. (Please remember to enter your Diners Club Account Number in the reference field.)

Online Banking

If you have registered your current account for online banking, you can settle your Diners Club balance directly from your PC. To arrange a payment or set up a standing order online please enter the following details into the relevant fields on your bank’s website:

UK residents:

BACS and Standing Orders:

Sort Code: 62-31-41

A/c number: 33855463

Please remember to enter your 10 digit account number in the reference field.

International residents:

Sort code: 98-50-10

A/c number: 13901632

Please remember to enter your 10 digit account number in the reference field.

Allow up to 4 business days for this payment to credit your account. If you are using a Faster Payment service your payment will credit your account on the same business day or next day if made after 19.00

International Payments:

Alternatively you can complete an electronic payment transfer to us via BIC and IBAN:

For Pound Sterling payments (GBP) please use the following details –

BIC: NWBKGB2L

IBAN: GB62NWBK60400833855463

Please remember to enter your 10 digit account number in the reference field.

The total balance on the monthly statement must be paid by the payment date on your statement.

If you do not pay the balance on your account by the payment date on your statement then you will have to pay Diners Club’s late fee charges monthly in addition to the total balance outstanding until you have fully repaid the amount due on your account. A service charge will be charged on the outstanding balance and will be charged every month after until full settlement of the total amount outstanding (including charges) is received.

Your right to use the account may, in the meantime, be restricted on occasions or you may lose the right completely.

Dealing with financial difficulties
Unexpected changes in life, such as becoming ill or losing a job are events that can result in money problems. Help is available; the sooner you take steps to sort it out, the sooner you could get back on your feet. Spend some time working out your own personal budget plan and then contact us on 0345 862 2935 (UK) +0044 1244 470910 (International) so we can look to set up a repayment plan. Contacting us before you miss any payments and sticking to a repayment plan, will ensure you do not incur any charges as detailed in your agreement.

If you haven’t already done so, you could register for our online banking service to give you constant visibility of your account.

Who else can help?

Here are some names and numbers of organisations you can contact for free, confidential and impartial advice

http://www.nationaldebtline.co.uk/

UK

Citizen’s Advice Bureau

Citizen’s Advice Bureau is a registered charity that provides advice on a wide range of matters including debt advice. Look for your nearest office in the Yellow Pages under Counselling and advice. Or visit their website

www.citizensadvice.org.uk

Money Advice Service (MAS)
An independent service set up by the Government to help people make the most of their money.
0300 500 5000 (Monday to Friday 8am-8pm, Saturday 9am-1pm)

www.moneyadviceservice.org.uk

National Debtline
Is part of the money advise trust and provides free, independent advice on how to deal with debt across England, Wales and Scotland for personal and business debt
0808 808 4000 – Personal (Monday to Friday 9am-9pm and Saturday 9.30am-1pm)
0800 197 6026 – Business (9.00am to 5.00pm Monday to Friday)

www.nationaldebtline.co.uk

Ireland
Money Advice and Budgeting Service (MABS)
To locate the details of your local MABS office please visit the following site:
www.mabs.ie

Diners Club realise that our customers are busy people with little time to worry about paying bills so there is an option to pay by Direct Debit (UK customers only) from a nominated account. To set this up, please call the Customer Services on 0345 862 2935 (calling from the UK) to request a direct debit mandate. Once completed, simply return it to Diners Club for processing.